What Is A+ Certification?
The A+ certification program was developed by the Computing Technology Industry
Association (CompTIA) to provide an industry-wide means of certifying the competency of
computer service technicians. The A+ certification is granted to those who have attained the
level of knowledge and troubleshooting skills that are needed to provide capable support in
the field of personal computers. It is similar to other certifications in the computer industry,
such the Cisco Certified Network Associate (CCNA) program and the Microsoft certification
programs. The theory behind these certifications is that if you need to have service performed
on any of their products, you would sooner call a technician who has been certified in one of
the appropriate certification programs than just call the first “expert” in the phone book.
The A+ certification program was created to offer a wide-ranging certification, in the
sense that it is intended to certify competence with personal computers from many different
makers/vendors. You must pass two tests to become A+ certified:
• The A+ 220-801 exam, which covers basic computer concepts, PC hardware, basic net-
working, soft skills (such as customer service), and safety
• The A+ 220-802 exam, which covers operating systems, security, mobile devices, and
troubleshooting
You don’t have to take the 220-801 and the 220-802 exams at the same time. The A+
certification is not awarded until you’ve passed both tests.
Why A+?
• Over 900,000 A+ Certified IT Professionals
• Among Top 10 certifications in the industry (DICE TechRepublic, New Horizons)
• Companies such as Ricoh, Dell and CompuCom Have Made A+ Certification Mandatory
• U.S. DoD 8570.1 Mandates A+ Certification for Level I Technical Personnel in Information Assurance
• CompTIA A+ Certified by ISO and Accredited by the American National Standards Institute (ANSI)
A+ Exam Details :
Certification Requirement 2 exams
Exam Numbers • 220-801
• 220-802
Length Maximum of 90 questions; 90 minutes to take the exam
Recommended Experience 12 months hands-on lab or field experience
Passing Score • 220-801: 675
• 220-802: 700
• (Scale of 900)
It Pays to Get Certified
In a digital world, digital literacy is an essential survival skill. Certification
proves you have the knowledge and skills to solve business problems in
virtually any business environment. Certifications are highly valued credentials that qualify
you for jobs, increased compensation, and promotion.
CompTIA A+ Objectives
A+ 220-801
A+ 220-802
PC Hardware
Operating Systems
Networking Security
Laptops Mobile Devices
Printers Troubleshooting
Operational Procedures
Course Outline A+
Part I 220-801
Lesson 1 Motherboards, Processors, and Memory
Identifying Components of Motherboards
Identifying Purposes and Characteristics of Processors
Identifying Purposes and Characteristics of Memory
Identifying Purposes and Characteristics of Cooling Systems
Lesson 2 Storage Devices and Power Supplies
Identifying Purposes and Characteristics of Storage Devices
Identifying Purposes and Characteristics of Power Supplies
Lesson 3 Peripherals and Expansion
Installing and Configuring Expansion Cards
Identifying Characteristics of Connectors and Cables
Input Devices
Multimedia Input Devices
Output Devices
Lesson 4 Display Devices
Understanding Display Types and Settings
Understanding Video Standards and Technologies
Lesson 5 Custom Configurations
Graphic and CAD/CAM Design Workstations
Audio/Video Editing Workstations
Virtualization Workstations
Gaming PCs
Home Theater PCs
Standard Thick Clients
Thin Clients
Home Server PCs
Lesson 6 Networking Fundamentals
Understanding Networking Principles
Identifying Common Network Hardware
Lesson 7 Introduction to TCP/IP
• Understanding TCP/IP
Lesson 8 Installing Wireless and SOHO Networks
Understanding Wireless Networking
Installing and Configuring SOHO Networks
Lesson 9 Understanding Laptops
Understanding Laptop Architecture
Disassembling and Reassembling Laptops
Lesson 10 Installing and Configuring Printers
Understanding Printer Types and Processes
Installing and Configuring Printers
Performing Printer Maintenance and Upgrades
Lesson 11 Understanding Operational Procedures
Understanding Safety Procedures
Understanding Environmental Controls
Demonstrating Professionalism
Part II 220-802
Lesson 12 Operating System Basics
Understanding Operating Systems
Going Virtual
Lesson 13 Operating System Administration
Interacting with Operating Systems
Control Panel
Administrative Tools
Disk Management
Lesson 14 Working with Windows 7
Windows 7 Editions
Installing Windows 7
The Windows 7 Boot Sequences
Windows 7 Features
Windows 7 Administrative Tools
Unique Control Panel Utilities
Networking and Windows 7
Windows 7 System Performance and Optimization
Lesson 15 Working with Windows Vista
Windows Vista Editions
Installing Windows Vista
The Windows Vista Boot Sequences
Windows Vista Features
Windows Vista Administrative Tools
Unique Control Panel Utilities
Networking and Windows Vista
Vista System Performance and Optimization
Lesson 16 Working with Windows XP
Installing the Operating System
Upgrading the Operating System
Performing a Repair Install
The XP Boot Sequences
Windows XP Features
Windows XP Administrative Tools
Unique Control Panel Utilities
Lesson 17 Security
Common Prevention Methods
Common Security Threats
Workstation Security Best Practices
Destruction and Disposal Methods
Securing a SOHO Wireless Network
Securing a SOHO Wired Network
Lesson 18 Mobile Devices
Comparing Android to iOS
Network Connectivity and Email
Mobile Device Security
Larger Mobile Devices
Mobile Device Synchronization
Lesson 19 Troubleshooting Theory, OSs, and Security
Understanding Troubleshooting Theory
Troubleshooting Operating Systems
Troubleshooting Security Issues
Lesson 20 Hardware and Network Troubleshooting
Troubleshooting Core Hardware Issues
Troubleshooting Laptops, Printers, and Networking
Performance-Based Questions Study
Certification Advances Your Career
The CompTIA A+ credential provides foundation-level knowledge and skills necessary for a career in PC repair and support.
The starting salary for CompTIA A+ Certified individuals can be as much as $65,000 per year.
Mandated/recommended by organizations worldwide such as Cisco, HP, and Ricoh,
the US State Department, and US government contractors such as EDS, General
Dynamics, and Northrop Grumman.
Here are some of the primary benefits individuals report from becoming A+ certified:
More efficient troubleshooting
Improved career advancement
More insightful problem solving
More than 850,000 individuals worldwide are CompTIA A+ certified.
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Sr. Account Executive
Cell: 01717875119
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New Horizons CLC of Dhaka.
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